Who are we?
We are a consulting firm that combines professional experience and uncommon vision with hands–on, personal support to provide customers with affordable, practical and achievable solutions.
Xperience partners are business professionals with lengthy records of achievement in all areas of business with extensive experience in customer service. We design, develop and deliver customized solutions to the medical community using evidence-based facts, industry best practices and Xperience proven results. Our clients and partners achieve sustainable results in improving the overall patient experience through “on site” workshops specifically targeted by department and work group to achieve optimum levels of satisfaction. We have designed and delivered customer service and satisfaction training to thousands of personnel in North America and Europe. We have built and managed multiple Customer Service Centers responsible for billions in revenue and designed training programs to support the sustainable improvement of all aspects of customer satisfaction.
Why choose us?
The answer is in the name, Xperience! We have seen it, done it and made it successful. We have years of experience providing solutions that have immediate impact, are sustainable and easily implemented. This makes us the partner of choice when it comes to customer satisfaction.
- Provide practical, affordable and achievable solutions
- Are hands-on, and comfortable working in the trenches
- Are honest, flexible and operate with a strong sense of urgency
- “Fit in” with staff and create a comfortable training environment
- Design programs wrapped around your goals and objectives
- Believe in a “bottom up” approach, cultivating one person at a time
- Are personally dedicated to your success
As HCAHPS scores become more public, as patients, insurance companies and the government put more pressure on quality scores and as the competitive environment between hospitals increases anything less than world class service will have dramatically negative consequences. The results will be fewer patients, lower revenue and profits, poorer clinical outcomes and increased likelihood of lawsuits.
Contact Xperience today and learn how you can provide a level of customer/patient service that others will recognize as world class and will strive to emulate.
